PAYMENT METHODS
We do not provide Cash On Delivery (COD) at this time to any country.
Payment on our website can be made safely using all major CREDIT & DEBIT cards - MasterCard, Visa, American Express, Discover & many more.
We also accept PAYPAL for all online purchases as a safe & secure mode of payment.
If you're unable to make a purchase on our website, we accept BANK TRANSFERS or money transfers through WESTERN UNION in our Bank Account Name "SAIRA IMPORTS & EXPORTS" Account No.: 0040102000028653.
If money transfer option is used, then any charges incurred will be paid by the customer.
Our bank account information for all money transfers is:
BANK ACCOUNT NAME: Saira Imports & Exports
BANK NAME: IDBI Bank
BRANCH: Rajouri Garden, New Delhi - 110027 (INDIA)
ACCOUNT NUMBER: 0040102000028653
IFSC CODE: IBKL0000040
SWIFT CODE: IBKLINBB010
AD CODE: 69100052900009
IMPORTER-EXPORTER CODE: 0516958429
SHIPPING METHODS
We deliver to more than 200 countries worldwide, and offer different shipping options as applicable.
We only use reputed couriers for dispatching our products - such as DHL, FedEx, UPS and India Post Courier services.
We provide tracking information for all orders once dispatched. Once you receive a tracking number for your order, you can use our Track Your Order option on our website to get status updates. Please note that it takes 24-48 hours for tracking information to be updated from the date & time of dispatch.
IMPORTANT SHIPPING INFORMATION
Order cut-off times are provided as guidelines only, and do not take into account possible delays caused due to delay in payment authorization or holidays.
We aim to dispatch all Ready-to-Ship (or Ready-made) items within 24-48 hours of payment & order confirmation.
All Made-to-Measure (or custom-stitched) items are dispatched within 7 days from the date of confirmation of the Measurements given by the customer.
Estimated delivery times are to be used as a guideline only and commence from the date of dispatch. We are not responsible for any delays caused by customs in your respective country.
We are unable to redirect orders to a different address once items have been dispatched.
DELIVERY TIMES
All domestic orders within India will take about 3-4 days for delivery from the date of dispatch.
International orders take a standard duration of 10 - 15 days for delivery from the date of dispatch depending on the respective destination.
For express shipping, please send us an e-mail at care@sairasboutique.net for information on pricing & delivery times.
SHIPPING COSTS
We provide Standard Shipping for all orders below $150 USD at a flat rate of $10 USD. Festival & any holiday promotions might affect the shipping rates and cutoff values.
Free Shipping is offered to all domestic orders within India.
Free Shipping is provided on all orders above $150 USD without any ongoing promotion.
Free Shipping on all items may be offered for international orders as part of the promotions/discounts. However, free shipping is applicable on a per item basis depending on the cost of the order as indicated in the promotions.
INSURANCE
Saira's Boutique insures each purchase during the time it is in transit until it is delivered to you.
We require a signature for any goods delivered, at which point liability for your purchased goods is transferred to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is the evidence of delivery and fulfillment by Saira's Boutique and transfer of responsibility in the same way.
TAXES & DUTIES
Our items are shipped on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties.
As the recipient, you are liable for all import duties which may be payable, such customs and local sales taxes levied by the country you are in. Payment of these at the time of delivery is necessary to release your order from customs on arrival.
We always send a copy of an under-invoiced invoice with your shipment so that custom duties, if levied, are nominal.
REFUND & RETURN POLICY
Order Cancellation, Refunds & Processing
ORDER REFUND/CANCELLATION:
If you wish to cancel an order or want a refund, please drop an e-mail to care@sairasboutique.net within 24 hours of order confirmation.
Please note a 25% restocking fees will be deducted for all cancellations done after 24 hrs. There is no fees for all cancellations done within 24 hrs of placing the order. In case of a Refund after 24 hrs of placing the order, a "Goodwill Credit Refund" will be issued in which you shall receive a Purchase Coupon for your next purchase from our store of your paid amount price + USD $25 EXTRA, thus enabling you to go in for a purchase for a higher priced item from our online store. The "Goodwill Credit Refund" can be used one time and has lifetime validity !!
If you cancel your order before it has been shipped, you will be assessed a 25% cancellation fee before credit is issued. If you cancel your order after it has been shipped, please follow our Return Policies and Procedures. Any cancellations after an order is shipped are treated as a Return with all applicable fees.
At Saira's Boutique, we strive for 100% customer satisfaction and provide the best shopping experience. We give a personalized support to our customers to make sure that the product is processed as per their requirement. However, we understand that sometimes the product you ordered might not appeal to you once you receive it and you would want to return it. Since we want our customers to be fully satisfied with their purchase, we strongly advise you to review the following reasons that DO NOT qualify for a return.
Custom Stitched Outfits
Every outfit is individually created and made to fit perfectly in accordance with the measurements/instructions provided by the customer upon order. Our tailoring department stitches all outfits to perfection according to the given measurements and the end-product is thoroughly inspected to make sure that the outfit has been tailored as per the given measurements. As such, ill-fitting is NOT a reason for return as it is the sole responsibility of the customer to provide accurate measurements. In case of any tailoring issues, we shall NOT be liable to refund or exchange any custom stitched outfit under any circumstances.
If at all you require any alteration to your outfit after delivery, please get the desired alternations done from your local seamstress as it's the easiest way to fix the issue without the hassles of a return. Sending the product back to us for further alterations is not only time-consuming but also incurs extra charges at your end.
Product Care & Manufacturing Defects
In order to keep your product in the best condition after usage, we strongly recommend Dry Cleaning. It's important to note that the garments are completely hand-made using complex procedure of dyeing, surface ornamentation & stitching. Any irregularities within product style may arise which adds to their inherent uniqueness. Therefore, owing to complex procedures of natural over dyeing and surface treatments, some colors might run and some fabric might shrink upon Dry Cleaning.
Ready-made Outfits & Shawls
In case of ready-made outfits like kurtis, tops, Lucknowi Chikankari products and ready-to-wear items like shawls/stoles, we will gladly accept returns only if the item does not have any stains, damages, body odors or perfume scents. If an item is found to be used/worn or altered (by the customer) during our inspection after receiving the return product, then the product will be shipped back to you at your own expense.
Damages during transit
Before the product leaves our warehouse and reaches the shipping facility, it is thoroughly inspected for any defects or errors. The product is packaged in a way that it reaches you in an excellent condition. If at all a damage occurs to the product while in transit because of the shipping/courier agency, then we shall not be responsible for the same as it's completely out of our control to monitor how perfectly the product is delivered to your doorstep. You should get in touch with the Delivery Courier Company in your Country for any issues you might have for damaged/soiled items that you might have received through them.
If any of the above conditions are not the reasons that you would like to return the product, please follow our return policy/procedure as outlined below:
1. Send us an e-mail at care@sairasboutique.net within 24 hours of receiving the item in question with your Order number and describing the reason for return along with digital images for verification purposes.
2. Please DO NOT send back any item without consulting us. It's very important that you DO NOT send the item back to us until it's verified - no credit or replacement shall be given on such items that are sent without our consent.
3. Please report all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the issue as all returned items are examined for defects/variations.
4. Please return within 7 working days of confirmation from our end. Make sure to include a copy of the invoice (if any) you received with your order.
5. All merchandise must have original tags attached to it with original packing & in original condition (worn, washed, used, or altered items will not be accepted for returns).
6. Return your items using registered airmail / courier as advised in our return authorization mail. Once you have shipped the item, please forward the details to us & keep the airway bill or postal receipt until the shipment gets delivered to us.
7. As safe delivery to you is our responsibility, in the same way, sending back safely to us is your responsibility. If something happens in transit and the package doesn't get delivered to us, we won't be able to help you. Once you ship the order, please forward the details to care@sairasboutique.net within 24 hours and keep the airway bill or postal receipt till it gets delivered to us.
REFUNDS:
1. All custom stitched products cannot be returned/refunded.
2. For Fabric Only orders, unstitched outfits, and ready-to-wear products, we do accept returns as outlined below:
In the event of returning the outfit once you receive your order, if a return request is accepted by us for an unstitched dress, then it's the customer's responsibility to pay the incurred shipping & custom/duty charges. Pictures of the item to be returned would have to be sent to us for preapproval before starting a return.
If your original purchase included shipping charges, then these charges are non-refundable. The shipping charges will be deducted from the total price of the initial purchase.
In the event of a "Free Shipping" promotion, the shipping charges will be deducted from the original price. The customer will still have to pay the shipping & custom charges for returning the product to us.
After careful inspection of the returned unstitched item, a refund will be issued in 3-5 business days. Please allow additional 7-10 business days for the processing of the refund to be completed depending on your bank or your chosen payment method.
"We value our customers and make constant efforts to provide an excellent shopping experience. Since returning an item is a time-consuming and a complicated process, we advise all our customers to make up their minds thoroughly before placing an order. If you have any questions regarding any item before placing an order, please feel free to get in touch with us to avoid any hassles in the future. We really appreciate all our customers giving us the opportunity to serve them; we value your time & money and our team at Saira's Boutique is always working hard to make the shopping experience as pleasant as possible."
- The Saira's Boutique Team
