Payments & Shipping
We do not provide Cash On Delivery (COD) at this time to any country.
Payment on our website can be made safely using all major CREDIT & DEBIT cards - MasterCard, Visa, American Express, Discover & many more.
We also accept PAYPAL for all online purchases as a safe & secure mode of payment.
If you're unable to make a purchase on our website, we accept BANK TRANSFERS or money transfers through WESTERN UNION in our Bank Account Name "SAIRA IMPORTS & EXPORTS" Account No.: 0040102000028653.
If money transfer option is used, then any charges incurred will be paid by the customer.
Our bank account information for all money transfers is:
BANK ACCOUNT NAME: Saira Imports & Exports
BANK NAME: IDBI Bank
BRANCH: Rajouri Garden, New Delhi - 110027 (INDIA)
ACCOUNT NUMBER: 0040102000028653
IFSC CODE: IBKL0000040
SWIFT CODE: IBKLINBB010
AD CODE: 69100052900009
IMPORTER-EXPORTER CODE: 0516958429
We deliver to more than 200 countries worldwide, and offer different shipping options as applicable.
We only use reputed couriers for dispatching our products - such as DHL, FedEx, UPS and India Post Courier services.
We provide tracking information for all orders once dispatched. Once you receive a tracking number for your order, you can use our Track Your Order option on our website to get status updates. Please note that it takes 24-48 hours for tracking information to be updated from the date & time of dispatch.
IMPORTANT SHIPPING INFORMATION
Order cut-off times are provided as guidelines only, and do not take into account possible delays caused due to delay in payment authorization or holidays.
We aim to dispatch all Ready-to-Ship (or Ready-made) items within 24-48 hours of payment & order confirmation.
All Made-to-Measure (or custom-stitched) items are dispatched within 7 days from the date of confirmation of the Measurements given by the customer.
Estimated delivery times are to be used as a guideline only and commence from the date of dispatch. We are not responsible for any delays caused by customs in your respective country.
We are unable to redirect orders to a different address once items have been dispatched.
All domestic orders within India will take about 3-4 days for delivery from the date of dispatch.
International orders take a standard duration of 10 - 15 days for delivery from the date of dispatch depending on the respective destination.
For express shipping, please send us an e-mail at email@example.com for information on pricing & delivery times.
We provide Standard Shipping for all orders below $150 USD at a flat rate of $10 USD. Festival & any holiday promotions might affect the shipping rates and cutoff values.
Free Shipping is offered to all domestic orders within India.
Free Shipping is provided on all orders above $150 USD without any ongoing promotion.
Free Shipping on all items may be offered for international orders as part of the promotions/discounts. However, free shipping is applicable on a per item basis depending on the cost of the order as indicated in the promotions.
Saira's Boutique insures each purchase during the time it is in transit until it is delivered to you.
We require a signature for any goods delivered, at which point liability for your purchased goods is transferred to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is the evidence of delivery and fulfillment by Saira's Boutique and transfer of responsibility in the same way.
TAXES & DUTIES
Our items are shipped on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties.
As the recipient, you are liable for all import duties which may be payable, such customs and local sales taxes levied by the country you are in. Payment of these at the time of delivery is necessary to release your order from customs on arrival.
We always send a copy of an under-invoiced invoice with your shipment so that custom duties, if levied, are nominal.